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Wednesday, November 11 • 1:00pm - 1:30pm
Transamerica product recommender platform - Vishal Bamba

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Description:

Transamerica built a product recommendation system that can be leveraged across multiple distribution channels to recommend products to serve customer needs and reduce complexity. This session highlights machine learning technology and models, big data architecture that enabled us to build product recommender platform.

Abstract:

Transamerica sells wide array of products in Insurance, Investment and retirement space. Due to complexity and variety of our products, selecting a right product that serves customer needs becomes challenging. We built a recommendation engine to guide the customer and simplify customer experience. Recommendation engine is also leveraged by marketing and customer service teams for cross sell and upsell offers. 

We developed a customer data hub providing 360 degree view of the customer on Cloudera’s Hadoop platform with data feeding from all our administration systems. Recommendation models were built using H2O machine learning platform on our customer data hub.

In this presentation, we will focus specifically on our machine learning models and data challenges engineering team faced. The presentation will also highlight the architecture of the customer data hub.

 

Speakers
avatar for Vishal Bamba

Vishal Bamba

Vice President Strategy & Architecture, Transamerica
Vishal Bamba is the current VP of Strategy & Architecture at Transamerica. Prior to becoming VP, Vshal was the Chief Architect and Director of Enterprise Architecture at Transamerica for 12 years. Vishal led teams in implementing cutting-edge big data and machine learning platforms, as well as crafting a strategy to optimize these new tools.
NP

Nitin Prabhu

Manager, Innovation & Architecture, Transamerica


Wednesday November 11, 2015 1:00pm - 1:30pm
Ramanujan Stage